IT SYSTEMS ANALYST

AREAS OF EXPERTISE

• Software Life Cycles
• Risk Assessment/Impact Analysis
• Strong Team and Project Leadership
• Data Mining
• Experienced in facilitating Effective Meetings
• Great Presentation Skills and Project Planning
• Excellent verbal and written communication skills
• Experience with full systems engineering life-cycle

TECHNICAL PROFICIENCIES

PROFESSIONAL EXPERIENCE

UnitedHealth Group, Santa Ana, CA

Systems Analyst III, Clinical Application Dev Team  09/2004 to Present

• Performed analysis on existing data across multiple sources to determine applicability in meeting requirement of efficiency, accuracy and normalization for a data warehouse, design, testing and deployment; Defined and reviewed test cases, which included performing data mapping, loading and conversion planning, and resolving data issues or discrepancies.
• Lead the processes of gathering, structuring, defining, documenting and enforcing software functional requirements.
• Responsible to review, analyze and evaluate processes, systems and user needs for planned projects based on the business plan of the enterprise.
• Drove the identification and resolution of data errors during testing and final conversion.
• Responsible for working closely with key stakeholders and subject matter experts in a customer service role to proactively facilitate the business in requirements definition throughout the development of new software and the modification of existing software.
• Participate in the development of Quality Assurance (QA) and User Acceptance Test plans.
• Responsible for the development of business cases, facilitation of analysis workshops, the selection of the most effective solution and the definition and management of User Acceptance Testing (UAT) to ensure enterprise operational and IT deliverables meet the requirements of the enterprise.
• Assisted in mining, processing, analyzing and interpreting data and information from large databases.
• Participated in a data management team that worked to resolve data quality issues in their respective areas.
• Performed project management role on small to mid-size projects: Managed the project scope, project milestones, resources and timeline. Facilitated project team meetings and reported on project’s status. Tracked all change requests and managed their implementation or deferral.
• Performed root cause analysis and drove the closure on open defects with both business and technical team.
• Performed a fit/gap analysis and presented the recommendation to leverage delivered functionality: minimize modifications, eliminated a 3rd party software that is no longer required, and reconfigure security to be role-based.
• Experience with relational database concepts and Data Modeling and Entity Relationships Diagrams
• Practice in translating business requirements into system specifications, designing, configuring and implementing computer application systems.
• Collaborate with business analysts, developers, and architects to define effective computer solutions and provide project sizing estimates and timelines.
• Partnering with internal and external customers to identify, evaluate, and develop applications and procedures that are cost effective and meet user requirements.
• Provided functional direction to external vendors when dealing with complex system integration.
• Analyzed manual processes and recommend automated solutions that fit best within the IT Clinical Operations environment.
• Disaster Recovery Plan Coordinator

Alliance Consulting, Phoenix, AZ

• Ad Hoc system reports and testing.
• Ensured clear divisions of responsibility on all project activities.
• Facilitated teamwork.
• Communicated clear expectations regarding project team performance and objectives.
• Developed and maintained log record of user asset and configuration information.
• Data backup and restoration.
• Established pre-imaging, imaging, and post-imaging development plans.
• Ensured quality assurance.
• Responsible for setting goals and expectations.
• Managed issues within project teams.

PetSmart, Burbank, CA

• Assisted in diagnosing and resolving computer system failures.
• Fully maintain and managed data center.
• Resolved technical and network issues.
• Diagnose and correct hardware problems.
• Created and implemented a new tape library program.
• Coordinated and maintained operation documentation to be current for all shifts.
• Provided 24/7 on call remote support.
• Performed systems back-ups as well as systems shut downs and start ups.
• Documented hardware inventory with corresponding configuration.
• Created Visio network and hardware layout.
• Coordinated, supervised, and participated in data center closure.

EDUCATION